Communication and Presentation Skills for Successful Business
Communication and presentation skills are at the heart of everything within an organisation.
With the amount of change the United Kingdom has now embarked upon, it is imperative to ensure organisations, whether they trade domestically or internationally, that they communicate with one voice both internally and externally.
Communication and presentation skills are referred to as ‘soft skills’. I completely disagree.
I believe to communicate effectively is a difficult and complex area of personal and professional development. When we get it right, it reaps rewards.
These skills start at the top of an organisation. Individuals within an organisation display the values and traits they see every single day.
They see examples of good management styles, straight-forward communication both verbal and written, they see contracts fought and won with confident presentations, they follow Managers they trust and believe in and subsequently they contribute to the popularity and profitability of that organisation.
Above all, they stay longer with that organisation.
Conversely, many individuals see the exact opposite.
Here are some questions to think about:
In terms of communication, how do we view and treat our team?
In terms of communication, how do we view and treat our customers and stakeholders?
Do we avoid difficult conversations? If so, why? Why silence is NOT ALWAYS golden.
Do we embrace change? Are we confident to communicate changes in the face of resistance?
Do we understand how effective our body language can be?
Do we inspire our individual teams with effective communication and presentation?
During our morning together we’ll discuss:
Does my organisation have confident, positive, friendly, straight-forward and CONSISTENT communications skills adopted by EVERYONE?
Thinking about language – What we say and how we say it.
Communication self-awareness – Why we cannot have a bad day.
Increased personal confidence.
How to have effective difficult conversations.
Talent retention AND development.
Do we live, breathe and communicate our values and our personality?
How can we continue to satisfy our customers and staff?
How can we continue to attract new customers with effective communication and presentation?
Identify what we are famous for (communication and presentation).
Identify what we can always do better (communication and presentation).